Description
We are looking for a seasoned customer technical support engineer, who enjoys working on complex, enterprise-grade, high-quality product to join the team!
Requirements
We are seeking a Technical Support Engineer with the following qualifications:
- Experience in a technical support role, particularly with enterprise customers.
- Familiarity with the Windows environment and solid technical skills in Linux and virtualization environments.
- Basic understanding of SQL.
Educational Requirements:
- Bachelor’s degree (BA/BS) in a computer technology field, or an Associate’s degree (AA/AS) with equivalent experience - An advantage
Technical Skills:
- Solid knowledge of internet protocols such as TCP/IP, HTTP, SSH, and DNS- A must.
- Proficiency in using diagnostic tools such as packet sniffers, ping, and nslookup is essential.
- Good administrative and troubleshooting skills for Windows (including servers), Mac, and Linux—required.
- Experience with storage systems is an advantage.
- Quick learner with a keen interest in learning new tools and techniques.
- Ability to multitask and resolve problems effectively.
Additional Qualifications:
- Understanding of Data Warehouses and Big Data environments is a plus.
- Experience with SQL, particularly PostgreSQL, is a plus.
- Familiarity with the Python programming language is a plus.
Soft Skills:
- Excellent communication skills, both written and verbal.
- Excellent telephone mannerisms.
- A proactive, can-do attitude and strong team collaboration skills.
- Ability to prioritize tasks effectively.
- Self-motivated and directed.