We've Got Your Back
Welcome to CTERA Support, where you can troubleshoot issues on your own or tackle them with the help of CTERA support professionals available 365 x 24 x 7. While we hope you never have a problem, you can rest easy knowing that we’re here if you need us.
CTERA Support Services
A brief overview of what we offer:
- 365 x 24 x 7 availability to resolve your issues and ensure your success
- Leverage our trusted staff of CTERA experts – no out-sourcing here
- Flexible on-site and remote support services
- Project consultations and implementations
Technical Account Manager
- Designated senior delivery engineer
- Periodic architecture reviews
- Migration assistance
- Upgrade assistance
- Hands-on training provided by CTERA instructors
CTERA Portal Monitoring Service
- Visual monitoring of key metrics
- Periodic health checks and alerting of suspected issues
- Status view of used storage, instances and running activities
- Review of configuration and maintenance tasks.
- CTERA hosted service
- Comprehensive data visualization and analytics
- Customizable dashboards
- Time-based trend analysis
- Custom alerting
- Centralized logging and health monitoring
What Customers Are Saying
"CTERA personnel are born-and-bred technology people. We’re very satisfied from the professional treatment from support engineers all the way to the CTO."
Systems Engineer, Minnesota-based law firm
"CTERA Support is great!"
Jeff Pisano, Vice President of Operations, The Carlyle Group