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We've Got Your Back

Welcome to CTERA Support, where you can troubleshoot issues on your own or tackle them with the help of CTERA support professionals available 365 x 24 x 7. While we hope you never have a problem, you can rest easy knowing that we’re here if you need us.

CTERA Support Services
A brief overview of what we offer:
Enterprise Support
  • 365 x 24 x 7 availability to resolve your issues and ensure your success
  • Leverage our trusted staff of CTERA experts – no out-sourcing here


Professional Services
  • Flexible on-site and remote support services
  • Project consultations and implementations
Technical Account Manager
  • Designated senior delivery engineer 
  • Periodic architecture reviews
  • Migration assistance
  • Upgrade assistance


  • Hands-on training provided by CTERA instructors
  • Online
  • On-site
CTERA Portal Monitoring Service
  • Visual monitoring of key metrics
  • Periodic health checks and alerting of suspected issues
  • Status view of used storage, instances and running activities
  • Review of configuration and maintenance tasks.
CTERA Insight
  • CTERA hosted service
  • Comprehensive data visualization and analytics
  • Customizable dashboards
  • Time-based trend analysis
  • Custom alerting
  • Centralized logging and health monitoring
  • Reporting
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