CTERA Expands into Data Intelligence
Support
We've Got Your Back
Welcome to CTERA Support, where you can troubleshoot issues on your own or tackle them with the help of CTERA support professionals available 365 x 24 x 7. While we hope you never have a problem, you can rest easy knowing that we’re here if you need us.
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CTERA Support Services
A brief overview of what we offer:
Enterprise Support
- 65 x 24 x 7 availability to resolve your issues and ensure your success
- Leverage our trusted staff of CTERA experts – no out-sourcing here
Professional Services
- Flexible on-site and remote support services
- Project consultations and implementations
Technical Account Manager
- Designated senior delivery engineer
- Periodic architecture reviews
- Migration assistance
- Upgrade assistance
Training
- CTERA Partner Certifications – Online, self-paced
- CTERA Administrator Training including labs and hands-on exercises – Online, self-paced
- Tailored trainings provided by CTERA instructors – Online / On-site
CTERA Portal Monitoring Service
- Visual monitoring of key metrics
- Periodic health checks and alerting of suspected issues
Status view of used storage, instances and running activities - Review of configuration and maintenance tasks.
CTERA Insight
- CTERA hosted service
- Comprehensive data visualization and analytics
- Customizable dashboards
- Time-based trend analysis
- Custom alerting
- Centralized logging and health monitoring
- Reporting