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We've Got Your Back

Welcome to CTERA Support, where you can troubleshoot issues on your own or tackle them with the help of CTERA support professionals available 24×7. While we hope you never have a problem, you can rest easy knowing that we’re here if you need us.

CTERA Support Services
A brief overview of what we offer:
Enterprise Support
  • 24/7 availability to resolve your issues and ensure your success
  • Leverage our trusted staff of CTERA experts – no out-sourcing here
Professional Services
  • Flexible on-site and remote support services
  • Project consultations and implementations
  • Hands-on training provided by CTERA instructors
  • Become a CTERA Certified Administrator (CCA)

CTERA Support Plans

CTERA Cloud Care

CTERA Premium Cloud Care 1

CTERA Enterprise Support 2

Technical support availability During regular business hours 24x7x365 3 24x7x365 3
Telephone support During regular business hours 24x7x365 3 24x7x365 3
Software updates
Extended product documentation
Priority queuing of all support tickets
Technical Account Manager (TAM)
Periodic architecture review
Upgrade and migration planning assistance
Periodic account reviews
Professional Services
5 days 4

1 Premium Cloud Care available for Enterprise customers only, that meet pre-defined CTERA criteria (Please contact your CTERA sales person / partner for details).
2 Premium Cloud Care is a pre-requisite for obtaining CTERA Enterprise Support.
3 Support outside of regular CTERA business hours is only available for critical severity cases.
4 Per subscription year. The five days are limited to a maximum of two visits.
* End of support notice

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