HPE and CTERA Cloud Service FAQ

Visit CTERA HPE Cloud registration page and fill in the required information.

Once your account has been created and verified, you will receive a welcome email with a link to download the OVA, along with instructions on how to deploy and activate your Cloud Service.

CTERA provides Military-Grade Encryption, using source-based encryption at rest (AES-256) and in transit (TLS 1.2) secures your data before it leaves your devices, offices and servers. CTERA’s detailed security brief can be found here.

Please contact your HPE Sales Rep.

Yes, CTERA supports flexible deployment methods, please contact your HPE Sales Rep for further information.

You will be contacted by a HPE Sales Representative who will help you choose the right plan for you, or please feel free to reach out to your Sales Rep directly.

You can follow this process from the online video tutorials to download your data from the CTERA Cloud.

When you deploy the Edge Filer for the 1st time, the set-up wizard will ask for a Portal Address, use the address from your welcome email, along with the Username and Password you choose when creating your account.

You can follow the process using our online video tutorials. Please note that the Edge Filer requires TCP 995 open towards the CTERA Cloud Service.

Or see here for more information.

The Standard Edge Filer service provides:

• Fast local file storage services
  CIFS/NFS NAS functionality delivered through HPE SimpliVity and HPE Nimble Storage dHCI

The CTERA Cloud Service also includes:

• Unlimited edge capacity
  Automatically tier files from SimpliVity or Nimble to CTERA Cloud Service or any cloud infrastructure provider
• Secure remote file services
  Resolve COVID-19 challenges: extend fast, secure access to corporate data to all users, whether they’re in office or WFH
• Multi-site Collaboration
  Help distributed teams store, access and collaborate on project files efficiently from any device or location
• Reduced costs
  Replace costly legacy NAS and file servers, leverage elastic cloud object storage, and drive ROI

CTERA provides access to your data via your Web Browser & Mobile Device.

CTERA users can share data by using links that can be embedded in emails, with secure encryption and MFA.

A full list of CTERA’s Cloud Drive features can be found here.

The CTERA Edge Filer VM leverages SimpliVity’s and Nimble’s built-in resiliency, backup, and disaster recovery, in addition to CTERA’s limitless number of snapshots stored in the cloud.

Yes, you can follow the process using our online video tutorials.

Or see here for more information.

Yes, see here for more information.

The recommended number of users depends on the Edge Filer License, from the free license that supports 50 users, with additional licenses for Filers that support up to 5000 users.

The CTERA Edge Filer supports Window’s previous versions interface, see more information here. Please note: previous version support is available when your are subscribed to CTERA’s Cloud Service. When using the standard Edge Filer please refer to SimpliVity’s or Nimble’s best practices for local disk snapshots.

The CTERA Edge Filer comes with a native server migration tool, that provides a seamless migration of your data from your existing Filer into CTERA’s Filer. See more information here.

Windows NTFS ACLs are maintained when using the CTERA Migration Tool, along with Share names and permissions (even nested shares).

The CTERA Edge Filer is a virtual appliance which can deployed on your SimpliVity or Nimble cluster, please follow the sizing guidelines as per your CTERA license.

In addition, you can follow the process using our online video tutorials.

Yes, HPE SimpliVity deduplicates, compresses, and optimizes all data inline, globally. This saves on capacity and expensive data center resource.

Please follow these steps to location the serial number.

Please visit our support center and create a user account here. Once your account has been created, once registered you can access the support site.

Please visit our online video tutorials.

CTERA’s KB can be accessed here, for SimpliVity please click here.

The 4TB Edge Filer must be connected to the CTERA Cloud Service in order to maintain a valid license, the free Edge Filer version is limited to 1 instance per SimpliVity or Nimble cluster.