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Tech Support Engineer



CTERA is a hypergrowth start-up in the cloud data management space, providing a secure file services platform to enterprise IT. We are looking for a talented Tech Support Engineer to join the team!

This is a customer-facing role where you will work to solve product and network problems of low to high complexity. You must be able to effectively utilize complex lab setups to duplicate and solve problems.


  • At least 3 years of technical support experience
  • 1+ years experience with SQL and database administration 
  • Technical BA/BSc degree or equivalent combination of education and experience in a computer technology field 
  • Solid knowledge of internet protocols such as TCP/IP, HTTP, SSH, and DNS, as well as the ability to use diagnostic tools such as packets sniffer, ping, nslookup- A must
  • Good Windows (including servers), Mac & Linux admin skills, and troubleshooting ability- A must
  • Experience with storage systems - An advantage
  • Quick learner with a desire to learn new tools and techniques
  • Multi-tasking and problem resolution abilities
  • Spanish/English bilingual a plus.
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