Privacy Policy

Thank you for visiting www.ctera.com, the website (the “Website“) of CTERA Networks Ltd. and its subsidiaries (“CTERA” or “We“). At CTERA we take your privacy seriously. Please read the following to learn more about CTERA’s privacy policy (this “Privacy Policy”). 

Please note: By visiting the Website or purchasing and/or using CTERA’s products or services you indicate that you have read this Privacy Policy and agree to be bound by and comply with its terms.

This Privacy Policy applies only to account information collected by CTERA from purchasers of CTERA’s products or services, from visitors of the Website, from persons who contact us offline, and that is otherwise obtained by us.

If you have any questions or suggestions about this Privacy Policy, please feel free to contact us through the Website or write to us at info@ctera.com or at:

Privacy Matters
CTERA Networks Ltd.
25 Efal St.,
Petach Tikvah, Israel 4951125

Acceptable Use and Conduct

You are solely responsible for your conduct while using the Website, and for ensuring that your use complies fully with the provisions of this Privacy Policy and all applicable laws, ordinances, rules, and regulations.

Collection of Information

CTERA may gather technical information and/or personally identifying/identifiable information (“Personal Information“) when you visit the Website, contact us online or offline, or purchase or use CTERA’s products or services.

Each time you visit the Website, CTERA’s server automatically gathers technical information such as your domain name, your IP address, software and hardware attributes, and browser and platform type, for the purpose of analyzing traffic flows at, to, and from the Website. When you use our products or services, CTERA may also gather general technical information about the number and size of the files you upload to, or otherwise handle through use of, CTERA’s products or services, for the purpose of analyzing usage patterns and improving our products and services.

CTERA may also collect information that you provide us, such as your name, company name, title, e-mail address, phone number, and credit card, banking or billing information, together with information about CTERA’s products or services you purchase or use.

Use of “Cookies”

CTERA uses cookies, IP addresses, URL information, and similar technologies to improve and further develop its services and the Website and to and save your preferences for future visits. The information collected by such cookies or similar technologies may include your IP address, your operating system, the browser language, browser type and version, the requested page and the time of the access. If you choose to provide Personal Information to us, then this Personal Information may be linked to data stored in the relevant cookies or similar technologies.  

Opting Out

You can prevent collection of your information by not providing CTERA with such information, by ceasing to visit and interact with CTERA on the Website, and by stopping to use CTERA’s products and services. Please note that if you choose not to provide us with your Personal Information, we may choose not to make CTERA’s products or services available to you.

Use of Information

All Personal Information collected by CTERA is used for internal purposes, to provide you with CTERA’s products or services and to improve the Website, CTERA’s products and services, and CTERA’s interaction with its customers. Such information may also help CTERA to customize your browsing experience and inform you about additional products, services, or promotions that may be of interest to you. If you visit or interact with us on the Website, our legal basis for processing your information is that it is necessary for our legitimate interest in providing and developing CTERA’s products and services and meeting the requirements of CTERA’s current and prospective customers. If you purchase and/or use our products or services, our legal basis for processing your information is that it is necessary for the performance of the agreement entered into between CTERA and you or your customer.

In some instances, CTERA may use your Personal Information to contact you via email, to deliver promotional or informational materials in which you may be interested, as well as to deliver any updates or newsletters you may register to receive. With respect to such use, our legal basis for processing your personal information is that it is necessary for our legitimate interests in conducting direct marketing of our services to current and prospective customers. If you reside in a jurisdiction that requires express consent to use your information to provide promotional materials, please click here to provide your consent. You may choose to unsubscribe from CTERA email notifications and newsletters at any time, by following the unsubscribe instructions found in each e-mail or on the Website at our Email Preference Center

Disclosure of Information

As CTERA respects your privacy, it will not use or disclose your Personal Information or other information without your consent, except (i) to infrastructure providers, (ii) to payment processing services providers in order to process payment for CTERA’s products or services (iii) to service providers who work on behalf of or with CTERA under confidentiality agreements, (iv) as required by law, court order, or as requested by other government or law enforcement authority, (v) to third parties in connection with a merger, acquisition, or sale of all or substantially all of CTERA’s business activity, (vi) where CTERA deems it necessary to protect the safety of CTERA or any third party or to prevent violation of the rights of CTERA or any third party, (vii) where CTERA deems it necessary to prevent an unlawful action, or (viii) as described in this Privacy Policy or to enforce the provisions of this Privacy Policy.

Transfer of Information to a Different Jurisdiction

Currently Personal Information is stored in Israel or by US entities registered under the EU-US Privacy Shield, both of which are approved by the European Commission as ensuring an adequate level of protection. We or our infrastructure providers may decide to transfer information to a different jurisdiction at our sole discretion. In the event of such transfer we will ensure that it takes place in accordance with applicable law.

Third Party Privacy Policies

Upon your information being shared with CTERA’s infrastructure providers, payment processing or other service providers, CTERA will treat your information according to the terms of this Privacy Policy, and the relevant infrastructure provider, payment processing or other service provider will treat your information according to the terms of its own privacy policy. Further information about such third parties may be provided to you upon sending written request to info@ctera.com.

Third-Party Opting Out

If we disclose your information to a third party in accordance with the terms of this Privacy Policy, you will need to be in direct contact with that third party in connection with any concern, question, request or demand that you may have in connection with such third party’s use or disclosure of your information.

Security

CTERA takes commercially reasonable security measures, applying physical, electronic and procedural safeguards, to maintain the confidentiality and protect against the loss, misuse, and alteration of the information collected pursuant to this Privacy Policy. We allow only authorized personnel to access your Personal Information, on a need-to-know basis. Although CTERA makes good faith efforts to store the collected Personal Information in a secure operating environment that is not available to the public, CTERA cannot guarantee absolute security. You understand and agree that all such collected Personal Information is at your own risk and is subject to the provisions and disclaimers of this Privacy Policy. In the event that we become aware of any accidental or unauthorized access to your information, we will use commercially reasonable efforts to notify you of such data breach.

Content and Materials at the Website

The materials and content published on the Website are for informational purposes only and are subject to change without notice. All materials published on the Website are protected by CETRA’s or its licensors’ copyrights, service marks, or trademarks. Except for limited personal use, you may not modify, publish, transmit, participate in the transfer or sale of, reproduce, reverse engineer, create derivative works of, distribute, publicly perform, publicly display, or in any way exploit any of the materials or content on the Website in whole or in part.

Links to Third Party Sites

The Website may contain links to other sites that are not under CTERA’s control. These websites have their own policies regarding privacy. You are encouraged to review those policies before visiting such websites. CTERA has no responsibility for linked websites, and it provides these links solely for the convenience and information of its Website’s visitors.

Your Communications

Unless otherwise indicated for a particular service, any communications or material of any kind that you e-mail or otherwise transmit to CTERA through the Website, including information, data, questions, comments, and suggestions (your “Communications”) will be treated as non-proprietary, non-confidential and non-personal.

You authorize CTERA to use your Communications in any way CTERA thinks fit, either on the Website or elsewhere, with no liability or obligation to you. CTERA shall be free to use any idea, concept, know-how or technique, or information contained in your Communications for any purpose.

CTERA shall be entitled, but not obligated, to review or retain your Communications.

CTERA may monitor your Communications to evaluate the quality of service you receive, your compliance with this Privacy Policy, and the security of the Website, or for other reasons. You agree that such monitoring activities will not entitle you to any cause of action or other right with respect to the manner in which CTERA monitors your Communications.

Retention of Information

If you use CTERA’s products or services, we may retain your information throughout your use period and afterwards we may retain it in order to accommodate your choices regarding newsletters and promotional materials. If you visit or interact with us on our website, we may retain your information in order to accommodate your choices regarding newsletters and promotional materials. If you would like to request a deletion of your Personal Information that is stored on our systems, please contact CTERA at info@ctera.com, detailing your request. In such event, your Personal Information will be deleted from CTERA’s active database but a copy of such information, generated by our automated computer archival back-up systems, may remain in our archives for a period of up to 6 additional months. If CTERA is required to maintain certain information about you, we will comply with your deletion request after fulfilling any legal requirements. We will ensure the confidentiality of any information retained by us in any of the circumstances described above.

Disclaimer of Warranties

The Website and all content, material, information, and postings found on the Website are provided on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title, implied warranties of merchantability, and fitness for a particular purpose.

Rights You May Have

You may have certain rights in relation to Personal Information under applicable law. These rights do not necessarily apply to all users of CTERA’s products or services or visitors to the Websites. These include the right to request access to your Personal Information, that it be erased, that its processing be restricted, or that any inaccurate Personal Information be rectified. You may also have the right to object to the processing of your Personal Information, and under certain circumstances to obtain a copy of the Personal Information in machine readable format (portability right). Any such request may be submitted in writing to us at info@ctera.com. You may also have the right to lodge a complaint with a supervisory authority located in the EU.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES SHALL CTERA BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE WEBSITE OR ANY CONTENT OR MATERIAL POSTED ON THE WEBSITE. CTERA IS FURTHER NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY USER.

Revisions to this Privacy Policy

From time to time, CTERA may update this Privacy Policy, and your continued use of the Website will signify agreement to such changes. The revised Privacy Policy will promptly be posted to the Website and CTERA will post a notice on the Website informing you of such changes. You agree to accept posting of a revised Privacy Policy electronically on the Website as actual notice to you. CTERA encourages you to periodically check back and review this Privacy Policy.

Last Updated: June 25, 2018