Remote Wiping Mobile Devices
Remote wipe causes a device running CTERA Mobile to log out and to erase all locally synced files. In addition, the wiped device’s key is invalidated. Once remote wipe has been activated through the CTERA Portal, wiping commences as soon as the device comes online. An email notification is sent to the administrator who initiated the wipe procedure, once remote wipe has completed.
Remote wipe can be performed only by administrators whose roles include the Allow remote wipe for devices permission.
To wipe a mobile device:
1 In the Main > Devices page, click the name of the mobile device you want to wipe.
2 In the Status tab, click Remote Wipe.
3 Click Remote Wipe.
A confirmation message is displayed.
4 Select I understand that this action cannot be undone or canceled.
5 Click Erase All Data.
The CTERA data is wiped from the mobile device.