Viewing Individual Devices
To view an individual device's status:
1 Select Main > Devices in the navigation pane.
The Devices page opens, displaying all the devices connected to the portal.
2 Click the device name.
The device details are displayed in a new browser window.
The details are different for each type of device and whether the device is connected to the portal or not. For example, the details for a mobile device displays an option to wipe and portal data from the remote device.
From this window:
• Click Remote Access to access the device over the internet for administration or to access files. The portal administrator must enable Remote Access.
Note: For a PC, the CTERA Agent must be installed on the PC and connected to the portal. For a cloud storage gateway, the device must be connected to the portal. Access to the device configuration with the portal is then available.
• Click the
icon to edit the device settings, rename or delete the device.
• Click the
icon to view information about the device: The IP address, software version, serial number, MAC address, firmware version and physical location. For a virtual gateway, the license is also displayed and if required and enabled, can be changed.
The device details are divided over a number of tabs.
• The agent details include the following tabs:
Overview – An overview of backup and cloud sync between the agent and the portal.
Cloud Backup – When the next backup is scheduled and when the last backup was run. You can also run a backup from this tab.
Cloud Drive – File sync details.
Notifications – A list of notifications for this device.
The color of the exclamation mark to the left of each notification indicates the severity.
Blue – Information
Orange – Warning
• The gateway details include the following tabs:
Overview – Details of the device, including an overview of the following:
Cloud backup
The cloud drive status
Local backup, including the number of agents that can backup to the device.
Local storage
Cloud Backup – When the next backup is scheduled and when the last backup was run. You can also run a backup.
Cloud Drive – File sync details.
Local Backup – Backup details for every agent that can connect to the gateway.
Local Storage – Details about the cloud storage gateway volumes and arrays storage utilization.
Notifications – A list of notifications for this device.
The color of the exclamation mark to the left of each notification indicates the severity.
Blue – Information
Orange – Warning