Template Name | Description |
Portal has reached the license limit | A notification sent to system (global) administrators, when one of the limits specified in the installed CTERA Portal license (that is, the license installed on the global portal) is reached. |
Vouchers issued | A notification sent to end users when a voucher has been issued to them. |
User is over agents limitation | A notification sent to end users when they have exceeded the licensed number of CTERA Agents. |
Storage node full | A notification sent to portal administrators when a storage node is full. |
Storage node nearly full | A notification sent to portal administrators when a storage node is over 90% full. |
Portal license is about to expire | A notification to portal administrators when one of the portal's license keys will expire in 7 days. |
User is over quota limitation | A notification sent to end users when their cloud storage space is full. |
Invoice Notification | A notification sent to users with their invoice. |
Portal is over quota limitation | A notification sent to portal administrators when their cloud storage space is full. |
Change Email Notification | A notification sent to end users when a request is made to change their email address. |
User is near quota limitation | A notification sent to end users when the amount of cloud backup storage space used reaches or exceeds a certain percentage. The percentage is configured locally. See Configuring Email Notifications. |
Password Recovery Notification | A notification sent to end users when a request is made to reset their password. |
Portal is near quota limitation | A notification sent to portal administrators when the amount of cloud backup storage space used reaches or exceeds 90%. |
Device Not Connected | A notification sent to end users when their device has not connected to the CTERA Portal for a certain number of days. The number of days is configured locally. See Configuring Email Notifications. |
User Report | A monthly report sent to end users, which includes the following information: • Account information • Storage statistics • Usage report • Details of all the user's devices • Information on the status of the user's cloud backups |
Trial is about to expire | A notification sent to end users when their trial subscription will expire in a certain number of days. The number of days is configured locally. See Configuring Email Notifications. |
Registration Confirmation | A notification sent to end users after they register with the CTERA Portal, and before their account is activated. |
header | The HTML header that is displayed at the top of all notifications. |
footer | The HTML footer that is displayed at the bottom of all notifications. |
New User Notification | A notification sent to end users when an account has been created for them by an administrator, inviting them to use the portal. The email message contains the portal address, as well as the username and password. |
Storage node has failed | A notification sent to portal administrators when a storage node has failed. |
Portal Administrator Report | A monthly report sent to portal administrators. |
System Administrator Report | A monthly report sent to system administrators. |
Portal license exceeded | A notification sent to portal administrators when the portal license has been exceeded. |
Storage pool is full | A notification sent to system administrators when a storage pool is full. |
Storage pool is Degraded | A notification sent to system administrators when a storage pool is degraded. |
Storage pool Failed | A notification sent to system administrators when a storage pool has failed. |
Storage pool is almost full | A notification sent to system administrators when a storage pool is over 90% full. |
Storage pool snapshots are overdue | A notification sent to system administrators when storage pool snapshots have not been taken for more than 4 hours. |
Device activated | A notification sent to end users when their device has been activated. |
One of the certificates is about to expire | A notification sent to system administrators when a CTERA Portal SSL certificate will expire in 30 days. |
Catalog database is down | A notification sent to system administrators when the catalog database on the CTERA Portal server is not been responding. |
Test email | A test notification sent to system administrators. |
Portal is exceeding its license | A notification sent to portal administrators when the portal is exceeding any of its license quotas. |
SMS Verification Code | A notification of a pass code sent to guest invitation recipients by SMS. The recipient must enter the passcode before accessing the file or folder that they are invited to share. |
Email Verification Code | A notification of a pass code sent to guest invitation recipients by email. The recipient must enter the passcode before accessing the file or folder that they are invited to share. |
Portal plan is about to expire | A notification sent to the portal administrator when the portal's plan is soon to expire. |
Device Wipe completed | A notification sent to the portal administrator who initiated a device wipe when all data and settings have been deleted from the mobile device. |
Backup Completed with Errors or Warnings | A notification sent to end users when workstation or server cloud backup has completed with errors or warnings. |
Backup Completed Successfully | A notification sent to end users when cloud backup of their workstation or server has completed successfully. |
Alert Notification | An alert sent to portal administrators when a log is generated, if an applicable email alert is configured. To configure email alerts, see Adding and Editing Email Alerts. |
No Cloud Drive Sync For Extended Time Period | A notification sent to end users if no cloud sync has occurred between their cloud drive and their workstation or server for a specified time period. |
User Account Activated | A notification sent to end users to inform the user that the user's account is now active. |
Successful User Registration | A notification sent to a end users informing them that a user they invited has successfully completed the registration process to |
Invitation to Register | An invitation to register sent to an external user from an administrator. |
Expired Invitation to Register | A notification sent to an external user informing them that an invitation for the user to register has expired. |
Server is offline | A notification sent to system administrators to inform the administrator that a specific CTERA Portal server is not responding to connection requests from clients for more than a certain time period. |
Certificate does not match the DNS suffix | A notification sent to portal administrators to inform them that the CTERA Portal's security certificate does not match the configured DNS suffix. |
Certificate is not installed | A notification sent to portal administrators to inform them that a security certificate is not installed on the CTERA Portal. |
Invitation to Collaborate | A guest invitation to access shared files or folders. |
One or more portal addon has expired | A notification sent to portal administrators to inform them that one or more portal add-ons have expired. |
Trial license is in effect | |
Trial license has ended | A notification sent to portal administrators to inform them that the portal's trial license has expired and they need to purchase a license. |
One or more addon has expired | A notification sent to portal administrators to inform them that one or more add-ons has expired, listing the details of the expired add-ons. |
Portal is disabled | A notification sent to end users to inform them that their portal has been disabled by a system administrator. |
No storage nodes defined | A notification sent to system administrators to alert them that no storage nodes are defined in their portal, and therefore cloud storage services cannot be provided. |
No license is installed | A notification informing users that their portal is unlicensed and asking them to contact CTERA to purchase a license. |
One of the certificates has expired | A notification to system administrators to inform them that a certificate of their CTERA Portal expired on a certain date and requesting them to log into the Global Administration View to upload a renewed certificate. |
Malware blocked | A notification to end users to tell them that malware was detected and blocked in a file they recently uploaded. |
One or more addon is about to expire | A notification to end users when one or more add-on(s) to which they are subscribed will expire in a certain number of days. The number of days is configured locally. See Configuring Email Notifications. |
One or more Portal addon is about to expire | A notification sent to portal administrators when one or more add-on(s) to which their portal is subscribed will expire in a certain number of days. The number of days is configured locally. See Configuring Email Notifications. |
Reshare as public link | A notification sent to end users telling them that another user with whom they shared a folder has just created a public link to reshare that folder. |
Device Never Backed Up | A notification sent to end users telling them that their device has never backed up. |
Backup did not complete on schedule | A notification sent to end users telling them that their device missed its scheduled backup. |
Reshare by adding collaborators | A notification sent to end users telling them that another user with whom they shared a folder has reshared your folder with other people, listing the new collaborators. |
Replication setup failed | A notification sent to system administrators to alert them the a database replication has failed to start. |
Replication has errors | A notification sent to portal administrators when they have been granted access to a project. This field is relevant only for team portals. |
Antivirus server is offline | A notification sent to system administrators to inform them that an antivirus server is not responding and therefore, clients may be unable to download files. |
Database tables were not vacuumed | A notification sent to system administrators telling them that some database did not complete a successful vacuum for a certain number of days. The relevant tables are listed and the possible result is described. |
Preview Server has Failed | A notification sent to the system administrators warning that a preview server has unexpectedly shut down and users may be unable to preview files. |
The installed SAML certificate is about to expire | A notification sent to portal administrators telling them that a SAML certificate is invalid or expired, and that therefore users will not be able to connect to the CTERA Portal using SAML authentication. |
Storage node migration stopped due to error | A notification to system administrators to say that migration of a storage node stopped due to a specific error. |
Storage node migration completed with errors | A notification to system administrators to say that storage node migration completed with errors, detailing the errors. |
Device Login Information Notification | A notification of device login information sent to a user. |
Unstable Connection | A notification sent to a user when a device belonging to the user has repeatedly lost its connection to the portal, warning of unstable connectivity between the device and the portal. |
The installed SAML certificate is invalid or expired | A notification to portal administrators to say that the CTERA Portal’s SAML certificate is invalid or expired. |
Storage node migration completed successfully | A notification to system administrators to say that the migration of a storage node was completed successfully. |
CTERA Portal is unlicensed | A notification to portal administrators saying that the portal is unlicensed and explaining how to get a license for the portal. |