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CTERA Networks, Ltd.

Texas DIR Product and Pricing Information

Edge Filer Hardware (one time, including 5-year Cloud Care)

Edge Filers deliver an all-in-one solution for modernizing office file storage, multi-site collaboration, and backup across distributed agencies
MaaS Sub-Category/Descriptor Product/Service Description Product/Service Specifications CTERA SKU Unit of Measure DIR Customer Price
CTERA HC400E.8 M Bundle Physical cloud storage edge filer + maintenance – small offices 0-100 users, 8TB Raw, RAID 6 (3TB Usable) CTERA-HC400E.8-M-5YR-BDL per Edge Filer $11,773
CTERA HC400E.16 L Bundle Physical cloud storage edge filer + maintenance – medium offices 100-500 users, 16TB Raw,  RAID 6 (6TB Usable) CTERA-HC400E.16-L-5YR-BDL per Edge Filer $14,570
CTERA HC400.32 XL Bundle Physical cloud storage edge filer + maintenance – large offices 500-1,000 users, 32TB Raw, RAID 6 (12TB Usable) CTERA-HC400.32-XL-5YR-BDL per Edge Filer $21,819
CTERA HC1200.48 XXL Bundle Physical cloud storage edge filer + maintenance – very large offices 1,000-3,000 users, 48TB Raw, RAID 6 (30TB Usable), RAID 10 (20TB Usable) CTERA-HC1200.48-XXL-5YR-BDL per Edge Filer $43,706
CTERA HC1200.96 Jumbo Bundle Physical cloud storage edge filer + maintenance – very large offices and high local storage capacity requirements 1,000-3,000 users, 96TB Raw, RAID 6 (60TB Usable), RAID 10 (40TB Usable) CTERA-HC1200.96-JBO-5YR-BDL per Edge Filer $52,193

Managed Hardware Services (monthly recurring)

CTERA offers world-class managed services for hardware edge filers sold through the Texas DIR
MaaS Sub-Category/Descriptor Product/Service Description Product/Service Specifications CTERA SKU Unit of Measure DIR Customer Price
CTERA Managed File Services – HC400E.8 Managed service for the HC400E.8 edge filer 0-100 users CTERA-HC400E.8-M-MCC-1M per Edge Filer $100
CTERA Managed File Services – HC400E.16 Maintenance and support for the HC400E.16 edge filer 100-500 users CTERA-HC400E.16-L-MCC-1M per Edge Filer $200
CTERA Managed File Services – HC400.32 Maintenance and support for the HC400 edge filer 500-1,000 users CTERA-HC400.32-XL-MCC-1M per Edge Filer $600
CTERA Managed File Services – HC1200.96 Maintenance and support for the HC1200 edge filer 1,000-3,000 users CTERA-HC1200.96-XXL-MCC-1M per Edge Filer $1,200

Managed Software Subscriptions (monthly recurring)

CTERA's software platform delivers a wide range of file sharing, collaboration, backup, and storage services
MaaS Sub-Category/Descriptor Product/Service Description Product/Service Specifications CTERA SKU Unit of Measure DIR Customer Price
CTERA Managed File Services – EV16 Virtual cloud storage edge filer – small offices up to 16TB and 8GB RAM CTERA-MEV16-1M per Edge Filer $700
CTERA Managed File Services – EV32 Virtual cloud storage edge filer – medium offices up to 32TB and 16GB RAM CTERA-MEV32-1M per Edge Filer $1,400
CTERA Managed File Services – EV64 Virtual cloud storage edge filer – large offices up to 64TB and 32GB RAM CTERA-MEV64-1M per Edge Filer $2,800
CTERA Managed Drive Share  Anytime, anywhere file sharing and collaboration services for Windows, Mac, and Linux laptops, workstations, etc., provided through CTERA’s secure cloud managed services offering   CTERA-MSHARE-1M per User $9.00
CTERA Managed Drive Protect Secure, file-level cloud backup for Windows, Mac, and Linux laptops, workstations, etc., provided through CTERA’s secure cloud managed services offering    CTERA-MPROT-1M per Agent $9.00
CTERA Managed Server Protect Secure, file-level cloud backup for remote servers, provided through CTERA’s secure cloud managed services offering   CTERA-MSRV-1M per Server $45.00
CTERA Portal Management Secure data management and global file system middleware to deliver edge-to-cloud file services unlimited Virtual Portals & Accounts CTERA-MEPORTAL-1M per Portal $7,155
CTERA Hosted VPC (AWS or Azure) Dedicated, in-firewall hosted cloud service on customer’s choice of AWS or Azure includes initial managed service and 10TB of storage CTERA-MVPC-BASE-10TB-1M per Portal $4,950
CTERA 1TB Hosted VPC Dedicated, in-firewall hosted cloud service on customer’s choice of AWS or Azure incremental services/storage CTERA-MVPC-EXT-1TB-3YR per 10TB $900
CTERA Managed Portal Antivirus Automatic, transparent file scanning and detection to protect against ransomware and other malware   CTERA-MEPORTAL-AVAPI-1M per Portal $630
CTERA Private Branding White-labeling service allowing customers to brand their file services with their company logo   CTERA-BRANDING-1M per Portal $495

Deployment Services

CTERA offers a wide range of on-demand installation and deployment services
MaaS Sub-Category/Descriptor Product/Service Description Product/Service Specifications CTERA SKU Unit of Measure DIR Customer Price
Onsite hardware installation or break-fix CTERA experts install edge filers in a customer’s office training of administrators Installation and Deployment CTERA-GATEWAY-INSTALL per On-site Visit $2,070
Drive Share – Install and Deploy CTERA experts install file sharing software and training of administrators Installation and Deployment CTERA-SHARE-INSTALL per Agent $22.50
Drive Protect – Install and Deploy CTERA experts install file backup software and training of administrators Installation and Deployment CTERA-PROT-INSTALL per Agent $22.50
Server Protect – Install and Deploy CTERA experts install server backup software and training of administrators Installation and Deployment CTERA-SRV-INSTALL per Agent $315
Professional Services CTERA experts offer a range of professional installation and trouble-shooting services Project Mgmt, Train Trainer CTERA-PROF-SRV-1D per Day $1,800
High Security Data Seeding  Offline cloud seeding option for large initial data transfers from existing infrastructure – the seeding hard drive is encrypted using AES-256 + RSA to ensure data privacy One-time cost/TB CTERA-PS-HS-SEED-1TB per TB $540
Standard Data Seeding Offline cloud seeding option for large initial data transfers from existing infrastructure One-time cost/TB CTERA-PS-SEED-1TB per TB $270

How to Order

Contact CTERA Senior Director Leo Kameya at leo@ctera.com or (760) 707-6247. Reseller Vendors are also available through this contract; select from any Reseller Vendor contact listed below.

Reseller Name/ID Contact Name Contact Info
Cloud49 LLC – 19007422769 Donnie Gerault 6800 W Gate Blvd, Ste 132-329
Austin, TX, 78745
(512) 791-4144
GTS Technology Solutions, Inc. – 1742339797900 Ryan Grant 9211 Waterford Centre Blvd, Suite 125
Austin, TX, 78758
(512) 681-6244

Generate a purchase order made payable to CTERA Networks Ltd. or the Reseller. You must reference the DIR Contract Number DIR-TSO-4230 on your purchase order.

E-mail or fax your purchase order and quote form to your designated sales representative.

CTERA DIR Contract: https://dir.texas.gov/View-Search/Contracts-Detail.aspx?contractnumber=DIR-TSO-4230&keyword=4230

DIR Co-op Contract Program Overview: https://dir.texas.gov/View-About-DIR/Pages/Content.aspx?id=41


Limited Hardware Warranty.
CTERA warrants that the hardware components of the product supplied to you by CTERA or its authorizes partners (the “Hardware Product“) shall be free from material defects in design, materials, and workmanship and will function, under normal use and circumstances, materially in accordance with the documentation provided with such Hardware Products for a period of one year from the date of shipment by CTERA. Your sole and exclusive remedy, and CTERA’s sole and exclusive liability for defective hardware components shall be that CTERA, at its sole option, subject to the terms and conditions of this Warranty, and solely upon confirmation of a defect or failure of a hardware component to perform as warranted, shall either repair or replace the nonconforming hardware component. All replacement parts furnished to You under this warranty shall be new or refurbished and equivalent to new, and shall be warranted as new for the remainder of the original warranty period. All defective parts, which have been replaced, shall become the property of CTERA. All defective parts that have been repaired shall remain Your property.

Procedures. A Hardware Product or one of its component parts may only be returned to CTERA with CTERA’s prior written approval. Any such approval shall reference a returned material authorization number issued by an authorized CTERA service representative. Transportation costs, if any, incurred in connection with the return of a defective item to CTERA shall be borne by You. Any transportation costs incurred in connection with the redelivery of a repaired or replacement item to You by CTERA shall be borne by CTERA; provided, however, that if CTERA determines, in its sole discretion, that the allegedly defective item is not covered by the terms of the warranty or that a warranty claim is made after the warranty period, the cost of the repair by CTERA, including all shipping expenses, shall be reimbursed by You.

Exclusions. The foregoing warranties and remedies shall be void as to any Hardware Products damaged or rendered unserviceable by one or more of the following: (1) improper or inadequate maintenance by anyone other than CTERA or CTERA’s authorized agents, (2) software or interfacing supplied by anyone other than CTERA, (3) modifications, alterations or additions to the Hardware Products by personnel not certified by CTERA or CTERA’s authorized agents to perform such acts, or other unauthorized repair, installation or opening or other causes beyond CTERA’s control, (4) unreasonable refusal to agree with engineering change notice programs, (5) negligence by any person other than CTERA or CTERA’s authorized agents, (6) misuse, abuse, accident, electrical irregularity, theft, vandalism, fire, water or other peril, (7) damage caused by containment and/or operation outside the environmental specifications for the Hardware Products, (8) alteration or connection of the Hardware Products to other systems, equipment or devices (other than those specifically approved by CTERA) without the prior approval of CTERA, or (9) any use that is inconsistent with the user manual supplied with the Hardware Product.

Limitation of Liability. NOTWITHSTANDING ANYTHING ELSE IN THIS WARRANTY OR OTHERWISE, NEITHER CTERA NOR ITS SUPPLIERS WILL BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS WARRANTY UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY, REGARDLESS OF WHETHER CTERA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES: (i) FOR ANY PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOST DATA OR LOST PROFITS. IN THE EVENT THAT CTERA FAILS TO EITHER REPAIR OR REPLACE THE NONCONFORMING HARDWARE COMPONENT IN ACCORDANCE WITH THIS WARRANTY, YOU SHALL ONLY BE ENTITLED, AS A SOLE AND EXCLUSIVE REMEDY, TO A REFUND OF THE AMOUNT PAID FOR THE HARDWARE PRODUCT.