The DNS Suffix
The DNS suffix is the suffix that is appended to each virtual portal's name, in order to create the virtual portal's DNS name. For example, if a virtual portal's name is myportal, and the DNS suffix is example.com, then the virtual portal's DNS name will be myportal.example.com.
The DNS name is required in order to connect directly to a virtual portal. For example, in order to connect directly to a reseller portal whose DNS name is myportal.example.com:
• An end user must log in at http://myportal.example.com.
• A reseller staff administrator must log in at http://myportal.example.com/staff.
• A global administrator must log in at
http://myportal.example.com/admin. The global administrator may later switch to a different portal, as described in
Navigating Between Views.
• If the remote access service is enabled, device users can remotely log in to the device at http://mydevice.myportal.example.com.
Note: If a global administrator connects to the host by IP address and not by DNS name (for example, http://1.2.3.4/admin), they will be connected to the Global Administration View. They can then navigate to their virtual portal of choice, as described in
Navigating Between Views.
To configure the DNS suffix
1 Navigate to the Settings > Global Settings page.
2 Enter the DNS suffix in the DNS Suffix field.
3 Click Save.
4 Restart the CTERA Portal servers in the following order:
a Main database server.
b Replication database server, if available.
c All application or preview servers.
You can do this using the Restart button on the Main > Servers page.
The- DNS Suffix change takes effect after restart.