My device is not connecting to the CTERA Portal

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	My device is not connecting to the CTERA Portal

Article Symptom: When connecting your device to the CTERA portal, the following message appears: "An error has occurred while connecting to the portal. The server is not responding."

Possible Solutions:

1. Your office firewall may be blocking outgoing TCP port 995. Configure your firewall to permit TCP port 995 from your CTERA appliance IP address to the Internet.

2. Your Internet connection may be down. Check your Internet connectivity.

Article Details

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Created On:

20 Dec 2009 7:35 AM