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 | Why should I use CTERA Online Backup? |  |
 | Backing up data ensures that it is protected against data loss due to technical failure, human error, or other damage. Traditional backup methods include zip drives, CD/DVDs, external hard drives, tape units, and more. All of these methods are effective, |
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| Is My Data Secure? | |
| CTERA uses extensive security measures to ensure the highest level of data protection.
In addition to using 128-bit SSL (Secure Sockets Layer) connections, the same security mechanism used by banks, all your data is encrypted using 256-bit AES encrypti |
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| Can I use the device without CTERA's Cloud services? | |
| Yes, you can.
CTERA appliances includes 1 year of free services.
If you choose not to extend your services past the first year, you can continue to use the devices as pro-grade NAS appliances, without cloud services. |
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| Can I connect more than one hard drive to the CloudPlug? | |
| Yes. You can connect both a USB and eSATA hard drives at the same time.
You can also connect additional USB drives by using a USB 2.0 hub.
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| Do I need to install anything on my computers ? | |
| No. You manage the CloudPlug and C200 using a Web-based interface that you access through your Web browser.
Files on the CloudPlug and C200 appear as standard network folders, and can be easily accessed from any Windows, Mac or Linux PC on the network.
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| Can I use CTERA to back up my website? | |
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Absolutely. CTERA Cloud Attached Storage devices can use be used to backup up your LAMP (Linux, Apache, MySQL, PHP) website .
Most LAMP hosting providers support the rsync protocol for efficient file synchronization. |
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| Can I use CTERA to back up my file server? | |
| Yes. CTERA appliances include powerful sync capabilities, that allow you to fetch updated files from your file server onto local storage. The files can the be backed up to the cloud using the online backup service.
Easy sync allows you to synchr |
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| How is my storage space calculated? | |
| Your amount of storage space is calculated according to the total size of files that you selected for backup on your C200 or CloudPlug.
We store previous file versions up to 30 days; Previous versions do NOT count towards your space usage.
Deleted |
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| What does CTERA do to conserve my Internet connection bandwidth? |  |
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CTERA uses block-level incremental backup with data compression and deduplication.
The first time online backup runs, the Cloud Attached Storage device performs a full online backup for the selected folders. Although the data is backed |
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| Do I need to backup everything to the online backup service? | |
| You don't need to backup everything.
The Cloud Attached Storage device allows you to control the scope of your backup operations by using backup sets. A backup set represents a group of files with certain file extensions and/or located in ce |
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| Can I use CTERA for Windows bare-metal backup and recovery ? | |
| Microsoft Windows Vista, Windows 7 (Business, Enterprise, and Ultimate editions), and Windows Server 2008 include a built-in backup tool called wbadmin that allows bare-metal PC backup to CTERA appliances.
wbadmin bare-metal backups are incremen |
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| Can I recover specific files from a Windows bare-metal backup? | |
| Windows Server 2008 includes built-in support for recovering individual files from a bare-metal backup file (VHD). See the |
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| How do I restore files from the backup? | |
| You can restore files from online backup in the following ways:
Restore all files to a previous version via the Cloud Attached Storage device Web interface
Download files from your CTERA portal account, which you can access over the Web
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| I currently use tape, should I switch to Cloud Attached Storage? | |
| In a Yankee Group survey of 362 IT executives 40.7% of respondents reported that they had been unable to recover data from tape in the year prior to the survey as a result of tape unreliability. In addition to being highly unreliable, tape-based backup is |
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