We've Got Your Back
Welcome to CTERA Support, where you can troubleshoot issues on your own or tackle them with the help of CTERA support professionals available 24×7. While we hope you never have a problem, you can rest easy knowing that we’re here if you need us.
CTERA Support Services
A brief overview of what we offer:
- Enterprise Support
- 24/7 availability to resolve your issues and ensure your success
- Leverage our trusted staff of CTERA experts – no out-sourcing here
- Professional Services
- Flexible on-site and remote support services
- Project consultations and implementations
- Hands-on training provided by CTERA instructors
- Become a CTERA Certified Administrator (CCA)
CTERA Support Plans
CTERA Cloud Care
CTERA Premium Cloud Care 1
CTERA Enterprise Support 2
|Technical support availability||During regular business hours||24x7x365 3||24x7x365 3|
|Telephone support||During regular business hours||24x7x365 3||24x7x365 3|
|Extended product documentation||9||9||9|
|Priority queuing of all support tickets||9||9|
|Technical Account Manager (TAM)||9|
|Periodic architecture review||9|
|Upgrade and migration planning assistance||9|
|Periodic account reviews||9|
|Professional Services||5 days 4|
1 Premium Cloud Care available for Enterprise customers only, that meet pre-defined CTERA criteria (Please contact your CTERA sales person / partner for details).
2 Premium Cloud Care is a pre-requisite for obtaining CTERA Enterprise Support.
3 Support outside of regular CTERA business hours is only available for critical severity cases.
4 Per subscription year. The five days are limited to a maximum of two visits.
* End of support notice