Customer Support

CTERA customer support is here to help. If you have any questions about this store or about CTERA products, please contact us at www.ctera.com/support. Our support team is available during standard business hours.

30 Day Return Policy

1. If for any reason you are dissatisfied with a product purchased directly from the CTERA online store, you may return the product within 30 days from the date of original shipment.

2. The product must be returned in the original packaging with all components and in new or as-new condition.

3. To return the product, contact Customer Support at www.ctera.com/support with your product details and request a product return.

4. Our Customer Support team will provide you a Return Merchandise Authorization (RMA) number and the address for return shipping.

5. Once the returned product is received and verified according to the above conditions, we will issue you a full refund (excluding shipping and handling costs).

Hardware Warranty

1. CTERA devices include a 12 months limited hardware warranty beginning from the date of shipment.
2. The CTERA limited warranty covers defects in materials and workmanship during the warranty period, subject to certain exceptions. The complete terms of the limited warranty can be viewed here.
3. If you encounter a defect which you believe is covered by the hardware warranty, contact Customer Support at www.ctera.com/support .
4. Our Customer Support team will help you diagnose the problem, and if needed, will provide you with a Return Merchandise Authorization (RMA) number. 
5. Once the product is received and verified to meet the above conditions, CTERA shall ship you a replacement product.
6. The replacement product may be a refurbished unit tested to be fully compliant with the product specifications.
7. Return shipping costs shall be paid by you, and shipping costs for the replacement product shall be paid by CTERA.