private Enabling/Disabling Remote Support
You can enable remote assistance by the CTERA support team, by using the portal-support.sh script. This script adds a user called support, which the CTERA Support Team can uses to remotely access and log in to your CTERA Portal.
To enable remote support:
1 Using SSH, log in as root to your CTERA Portal primary server.
2 In the command line, enter the following command: portal-support.sh enable
The support user is created.
To disable remote support:
1 Using SSH, log in as root to your CTERA Portal primary server.
2 In the command line, enter the following command: portal-support.sh disable
The support user is deleted.