• About CTERA Reseller Portal
  • Management Features
  • Devices
    • CTERA Edge Filers (Gateways)
    • CTERA Agents
    • CTERA Mobile
  • Provisioning
  • Security
• Getting Started
  • Browser Requirements
  • The Administration Interface
  • Logging In To the Administration Interface
  • Using the Portal Administration Interface
• Managing Staff Administrators
  • Viewing Staff Administrators
  • Adding and Editing Staff Administrators
  • Deleting Staff Administrators
  • Exporting Global Administrators To an Excel File
  • Importing Administrators from a File
  • Customizing Administrator Roles
  • Configuring an IP-Based Access Control List
• Provisioning
  • Viewing Subscription Plans
  • Adding and Editing Subscription Plans
  • Setting or Removing the Default Plan
  • Automatically Assigning Plans
  • Exporting Plan Details to Excel
  • Deleting a Plan
• Managing Portal Snapshots (Backups)
  • The Snapshot Retention Policy Options
  • Configuring a Snapshot Retention Policy
  • Applying a Snapshot Retention Policy
    • Applying a Snapshot Retention Policy at Both the Virtual Portal and User Levels
    • Applying a Snapshot Retention Policy For a Shared Folder
  • Snapshot Retention for the Cloud Drive Service
  • Snapshot Retention for the Cloud Backup Service
  • Snapshot Consolidation
• Managing Add-Ons and Vouchers
  • Viewing Add-ons
  • Adding and Editing Add-Ons
  • Exporting Add-On Details to Excel
  • Deleting an Add-On
  • Viewing Vouchers
  • Adding a Voucher
  • Sending a Voucher By Email
  • Exporting Voucher Details to Excel
  • Deleting a Voucher
• Configuring Virtual Portal Settings
  • Password Policy
  • Support Settings
  • App Stores URLs
  • General Settings
  • User Registration Settings
  • Reseller Portal Settings
  • Default Settings for New Folder Groups
  • Default Settings for New User
  • Cloud Drive Settings
  • Public Links
  • Collaboration
  • External Collaboration
  • Office 365 Integration
  • Preview Only Mode
    • Adding a Customized Watermark
    • Adding a Customized Footnote
  • Remote Access Settings
  • Advanced
• Using Directory Services For Users
  • How Directory Service Synchronization Works
  • Integrating CTERA Portal with a Directory Service
  • Manually Fetching User Data
• Managing Users
  • Viewing Users
  • Adding Users
    • Adding Users In the Portal Interface
    • Inviting Users to Register
    • Importing Users from a File
    • Adding a User Who Surfs to the Portal Site
  • Editing Users
  • Enabling/Disabling User Accounts
  • Provisioning User Accounts
    • Assigning Users to Plans
    • Terminating User Accounts
    • Applying Provisioning Changes
  • Managing User Groups
    • Viewing Groups
    • Adding or Editing Groups
    • Adding a User to an Existing Groups
    • Exporting Group Information to Excel
    • Deleting Groups
  • Configuring a User's Deduplication Settings
  • Viewing User Details
  • Managing a User's Devices
  • Managing a User's Cloud Drive Folders
  • Managing a User's Folder Groups
  • Customizing Administrator Roles
  • Exporting User Details to Excel
  • Deleting User Accounts
• Managing Folders and Folder Groups
  • Viewing Cloud Drive Folders
  • Viewing Backup Folders
  • Creating or Editing Cloud Drive Folders
  • Creating or Editing Backup Folders
  • Viewing Folder Contents
  • Changing Passphrases for Accessing Backup Folder Contents
  • Maintaining Windows File Server Structure and ACLs in CTERA Portal Folders
  • Exporting Folder Details To Excel
  • Deleting Folders
  • Managing Deleted Folders
  • Viewing Folder Groups
  • Adding a Folder Group
  • Editing a Folder Group
  • Changing a Folder Group Passphrase
  • Exporting Folder Group Details to Excel
  • Deleting Folder Groups
• Configuring Single Sign-On To the Portal
  • Using Active Directory for Single Sign-On
  • Enabling WebDAV Access Without Additional Authentication (Using SPNEGO)
    • CTERA Portal Support For SPEGNO Authentication
  • Using Kerberos and SPNEGO Together
  • Using SAML 2.0 For Single Sign-On
    • Introduction
    • Identity Provider Details
    • Defining SAML Single Sign-on in a CTERA Portal
• Content Protection
  • Cloud Drive Policy
  • Collaboration Permissions
  • Collaboration Policy
  • Virus Protection
  • Data Loss Prevention (DLP)
• Managing Devices
  • Viewing All Devices
  • Viewing Individual Device Details
  • Managing Individual Device Details
  • Syncing Content to the Portal
  • Performing Backup Operations
  • Exporting a List of Devices to Excel
  • Changing a Virtual Gateway License
  • Remote Wiping Mobile Devices
  • Deleting Devices
• Managing Device Configuration Templates
  • Viewing Device Configuration Templates
  • Adding and Editing Device Configuration Templates
    • Backup Sets
    • Exclude Sets
    • Applications
    • Backup Schedule
    • Backup Throughput
    • Scripts
    • Cloud Drive
    • Sync Throughput
    • Software Updates
    • Update schedule
  • Configuring the Automatic Template Assignment Policy
  • Setting the Default Device Configuration Template
  • Duplicating Configuration Templates
  • Deleting a Configuration Template
• Managing an Initial Backup With Seeding
  • Importing an Initial Backup From a Seeding Disk
• Managing Notifications and Email Templates
  • Viewing Notifications
    • Viewing Notifications in the Main Dashboard
    • Viewing Notifications in the Notification Page
  • Configuring Notification Settings
  • Email Notification Templates
    • Available Email Notification Templates
    • Customizing Email Notification Templates
• Viewing Logs
  • Viewing System Logs
  • Viewing Local Backup Logs
  • Viewing Cloud Backup Logs
  • Viewing Cloud Sync Logs
  • Viewing Access Logs
  • Viewing Audit Logs
  • Viewing Agent Logs
  • Viewing Antivirus Logs
  • Exporting Logs to Excel
  • Managing Alerts Based on Log Events
    • Viewing Log Based Alerts
    • Adding and Editing Alerts
    • Deleting An Alert
  • Understanding CTERA Log Messages
    • Log Message Levels
    • Common Log Attributes
    • Log Message Topics
    • Example
    • Emergency Messages
    • Alert Messages
    • Error Messages
    • Warning Messages
    • Notice Messages
    • Info Messages
    • Debug Messages
• Managing Reports
  • Viewing the Folders Report
  • Viewing the Folder Groups Report
  • Generating an Up-To-Date Report
  • Exporting Reports to Excel
• CTERA Legal Information