Signing in
To sign in to the CTERA Mobile app:
1 Tap the CTERA mobile icon to open the app.
The server address screen is displayed.
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2 Enter the CTERA Portal address. After the first sign in, the last used server address is displayed.
Either:
virtualportal_name.DNS_SuffixWhere virtualportal_name is the name of any one of the virtual CTERA Portals defined in CTERA Portal, and DNS_Suffix is the DNS suffix for the whole CTERA Portal installation.
This opens the interface to the specific CTERA Portal's view.
Or:
The IP address of one of the CTERA Portal servers. For example, to connect to a CTERA Portal whose server IP address is 168.168.10.10, open 168.168.10.10. This method enables you to gain access to the CTERA Portal, if the DNS service is not set up properly.3 Tap Next.
The sign in authentication screen is displayed.
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4 Enter your user name.
To connect to the CTERA Portal using a local account, enter your local account username.To connect to the CTERA Portal using an Active Directory or an LDAP account, enter your domain user account in either of the following formats:fully_qualified_domain_name\username
For example, example.com\julianw
username\user_principal_name
For example, julianw@example.com
5 Enter the password for the user.
Note: For iOS: When the keyboard is displayed, you can tap Passwords above the keyboard to use face or touch recognition or autofill the username and password if it has been previously save.
6 For iOS:
Tap Sign In in the top right of the appFor Android:
Tap Next in the bottom right corner.The welcome page opens, displaying your avatar, or, if don’t have an avatar, your initials.
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After a few seconds the opening page is displayed.
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The default opening screen displays your Locations and Shortcuts:
Cloud Drive – A repository containing your personal folders and files that are synced to the cloud.
Shared With Me – A repository containing all files and folders shared with you by your team members on CTERA Portal.
Shared By Me – The content that you have shared with others.
Available Offline – Files that are saved on the mobile device, so that access is faster.
Uploads – The status of uploads to the CTERA Portal.
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The default opening screen displays the contents of the Cloud Drive; the repository of all the files that you want synced in the cloud. As well as folders that you created in the CTERA Portal, the Cloud Drive includes the following default folders:
My Files – A repository containing your personal folders and files that you want synced to the cloud.
Shared With Me – A repository containing all files and folders shared with you by your team members on CTERA Portal.
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After signing in to the CTERA Mobile app, you remain signed in, even if you c lose the app. CTERA recommends that on every sign-in, you set a passcode, and optionally use Touch ID, to ensure that access to the CTERA Portal is secure. For details, see Adding Additional Security to the CTERA Mobile App.
iOS devices: Locations, Shortcuts, Home and Activity
On accessing to the CTERA Mobile app, your Locations and Shortcuts are displayed.
Locations
Your Locations provide access to the following CTERA Portal folders and files:
Cloud Drive – A repository containing your personal folders and files that are synced to the cloud. The Cloud Drive includes the following default folders:
My Files – A repository containing your personal folders and files that you want synced to the cloud.
Shared With Me – A repository containing all files and folders shared with you by your team members on CTERA Portal. This repository can be accessed directly from Locations.
Sent Attachments – When attachments were sent using Microsoft Exchange and the CTERA Exchange add-in to send a link to the files instead of the actual files, the files are saved in this folder in the CTERA Portal.
In addition, the cloud drive can includes user defined folders.
Personal Folder – A repository added by you in the CTERA Portal. If this folder is shared with other users it is identified by a shared folder icon.
Note: The Cloud Drive for administrators also includes a Users option.
Shared With Me – A repository containing all files and folders shared with you by your team members on CTERA Portal.
Shared By Me – The content that you have shared with others.
Available Offline – Files are saved on the mobile device, so that access is faster.
Uploads – The status of uploads to the CTERA Portal.
Shortcuts
Provide a shortcut to your Cloud Drive folders that you frequently want to access. For details, see iOS only: Shortcuts.
Home and Activity
At the bottom of the screen are icons to access the Home screen and to see the activity performed using the CTERA Mobile app.
Home 
– Jumps to the Home screen.
– Jumps to the Home screen.Activity 
– Shows all the recent activity on the CTERA Mobile app.
– Shows all the recent activity on the CTERA Mobile app.
You can tap or to toggle between the Home screen and Activity screen.
or to toggle between the Home screen and Activity screen.On Android devices: Resetting a password
If you have a local user account and forgot the password, you can reset it directly from the mobile device.
Note: Domain users cannot reset their passwords from the mobile device. They must contact their IT administrator to reset their account password.
To reset a local user account password:
1 Tap Forgot your password? in the SIGN IN screen.
The Forgot Password screen is displayed.
2 Enter the username and an email address where instructions for resetting the password will be sent.
3 Tap Next.
4 Enter the displayed characters to prove you are not a robot and tap FINISH.
5 Tap the mobile device back button to return to the SIGN IN screen.
6 An email is sent to the specified email address with details about how to change the password to log in.