To back up the CTERA Portal servers and storage you need to use third-party recovery tools.

For database backup, see Backing Up the Database.

Using third-party tools can result in a recovery after a disaster not being consistent with the database with the recovery being either older or newer than the database recovery.

If the portal recovery is older than the database, it will be missing some recent data. In this situation, you should rollback the database to an earlier point-in-time that matches the latest portal recovery.

If the portal recovery is newer than the database, since deleted data is kept for a minimum of 7 days and this data is never modified, as long as the database is no more than 7 days older, there will be no data loss.